Notice and Action

01Reporting illegal content

We are a hosting service under the EU Digital Services Act (Regulation 2022/2065). Anyone may notify us of content on our infrastructure they consider illegal, and we will assess it in a timely, diligent, non-arbitrary and objective manner.

Send notices to abuse@cleverotter.eu. This is also our single point of contact for Member State authorities, the European Commission and the European Board for Digital Services under Articles 11 and 12. We accept notices in English and Spanish.

02What a valid notice must contain

So we can act quickly, please include all of the following (Article 16(2)):

1. a sufficiently substantiated explanation of why you consider the content illegal;
2. the exact URL or URLs, and any further information needed to locate the content;
3. your name and email address — not required for reports concerning child sexual abuse material or certain other offences;
4. a statement confirming your good-faith belief that the information is accurate and complete.

We will send you a confirmation of receipt without undue delay, and tell you our decision and the reasons for it, including whether it was made with automated means. It was not: every notice is reviewed by a person.

03What we do next

• Assess the notice against the applicable law and our Acceptable Use Policy.
• Act proportionately — removing or disabling access to the specific content rather than a whole account, wherever that is sufficient.
• Inform the customer with a statement of reasons under Article 17, unless the law forbids it, telling them what was removed, on what legal or contractual ground, and how to appeal.
• Notify authorities where we suspect a criminal offence involving a threat to life or safety, as required by Article 18.

Manifestly illegal content, particularly child sexual abuse material, is removed immediately and reported to the competent authorities.

04If your content was removed

You may appeal by replying to the statement of reasons within 6 months, or by writing to appeals@cleverotter.eu. Appeals are reviewed by a person who was not involved in the original decision. If we got it wrong, we restore the content and tell you so.

You may also pursue an out-of-court dispute settlement body certified under Article 21, or the courts. Nothing here limits that.

05Copyright complaints

To report infringement, send to abuse@cleverotter.eu: identification of the protected work, the URL of the infringing material, your contact details, a statement of good-faith belief that the use is unauthorised, and a statement that the information is accurate and that you are authorised to act for the rights holder.

We will notify the customer and give them an opportunity to respond before removal, unless the infringement is manifest or the law requires immediate action. If the customer provides a substantiated counter-notice, we may restore the content and refer both parties to the courts — we are a host, not an adjudicator of ownership.

06Misuse of this process

Notices that are manifestly unfounded, or submitted in bad faith or at volume to suppress lawful content, will be rejected, and we may suspend processing of further notices from that source after issuing a warning. We keep a record of notices received and actions taken.

07Transparency

We publish an annual report of the notices we received, the action taken and the median time to act, as required by Article 15. CONFIRM: first report due one year after launch

We have no active users figure to report as an online platform, because we are a hosting service and not an online platform under the DSA.